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PostPosted: Tue 06 Mar 2012 22:29 pm 
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Has anyone from outside the UK tried to redeem flying hours? I have what must be hundreds of them, and 4 passports, but it is not clear how to pay the postage charge if you are outside the UK. Any suggestions?

Thanks!

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PostPosted: Tue 06 Mar 2012 22:38 pm 
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I have, but I do have a little used UK bank account and sent a cheque for the standard £1.50 UK postage. That worked OK.

Probably not a very helpful answer but I expect someone will be along to explain how it's done.

Jon


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PostPosted: Tue 06 Mar 2012 23:05 pm 
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I believe some overseas members have sent in the flying hours passports and then called the customer service telephone line and payed the postage by credit card.

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PostPosted: Wed 07 Mar 2012 00:33 am 
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VMA131Marine:420437 wrote:
Has anyone from outside the UK tried to redeem flying hours? I have what must be hundreds of them, and 4 passports, but it is not clear how to pay the postage charge if you are outside the UK. Any suggestions?


When I posted my passport, I included a note with my credit card details.  Everything went very smoothly.

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PostPosted: Mon 19 Mar 2012 13:16 pm 
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I rang the customer service line when I joined the club and they told me that I could send the payment in cash/coins taped to the FH passport (strictly at my own risk) to cover the postage cost. I used a padded envelope to post the passport and it has worked ok for me.

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PostPosted: Wed 21 Mar 2012 10:39 am 
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Depending on where you are, the post offices can issue postal orders that can be in any currency and can be redeemed in the country of destination.

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PostPosted: Wed 21 Mar 2012 12:11 pm 
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Irrelevant to how you pay the postage, I would not suggest sending credit card details by post - kind of asking to be scammed if it ends up in the wrong hands.

I'd give them a ring and ask in advance, then either send a cheque with the passport or whatever else they suggest.

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PostPosted: Fri 23 Mar 2012 23:27 pm 
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murfv:423821 wrote:
I rang the customer service line when I joined the club and they told me that I could send the payment in cash/coins taped to the FH passport (strictly at my own risk) to cover the postage cost. I used a padded envelope to post the passport and it has worked ok for me.

Hi Murfv,
An Post issue Postal Orders in Sterling, which might be easier than the yo yo money.
How you keeping? Whats on the bench?
David

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PostPosted: Sun 25 Mar 2012 00:39 am 
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Opadag:424816 wrote:
murfv:423821 wrote:
I rang the customer service line when I joined the club and they told me that I could send the payment in cash/coins taped to the FH passport (strictly at my own risk) to cover the postage cost. I used a padded envelope to post the passport and it has worked ok for me.

Hi Murfv,
An Post issue Postal Orders in Sterling, which might be easier than the yo yo money.
How you keeping? Whats on the bench?
David


Hi David
I sould have said that I sent £ sterling coins to cover the postage costs, silly me   :oops: oops.
How are things in the banner county?

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Vincent


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PostPosted: Sun 25 Mar 2012 23:17 pm 
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Great
A bit slow on the modelling side, many distractions.
PM inbound
David

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PostPosted: Sun 01 Apr 2012 18:07 pm 
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I sent cash last time with my passport (coins taped to a bit of card) and had no problem. I did also ask Airfix for some decals another time, got an e-mail back with a ref number, called the number given and paid by credit card. Decals arrived a week later, again no problem.

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PostPosted: Mon 22 Apr 2013 20:22 pm 
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I have just about collected the necessary hours to get a club kit which is great, but have a question.

Since I am in the states I am assuming that the postage and handling will be a bit more then the 2.95 pounds to get it to me.

Is there anywhere I can find out exactly what I would need to send? I have looked up and down the official website without being able to to find the answer.

Thanks.

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PostPosted: Mon 22 Apr 2013 20:26 pm 
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Drop them a line at customercare@hornby.com or club@airfix.com and ask them there. They usually reply very rapidly and are really excellent at customer service.

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PostPosted: Mon 22 Apr 2013 20:27 pm 
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On the opening page, use the Contact Us bit, 12th box down, left hand side :arrow:
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PostPosted: Mon 22 Apr 2013 20:47 pm 
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I've always just paid the postage stated on the passport, even though it's required overseas postage. Airfix have always honoured the conditions on the passport for all Airfix Club members whether UK or overseas.

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PostPosted: Mon 22 Apr 2013 21:12 pm 
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Totally unrelated to the current discussion but...it might be an idea for you to announce yourself in the welcome forum.

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PostPosted: Mon 22 Apr 2013 23:57 pm 
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Wing Commander Wright wrote:
Drop them a line at customercare@hornby.com or club@airfix.com and ask them there. They usually reply very rapidly and are really excellent at customer service.


Thanks for the quick feedback.

Rob

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PostPosted: Tue 23 Apr 2013 00:03 am 
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You're welcome.

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PostPosted: Tue 14 May 2013 19:10 pm 
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I usually just send a 5 Pound note-regardless of whether it's for one or more kits. Postage is more now on the new passports so I'll probably send 10 Pounds. To Canada, it's still pretty cheap postage.

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PostPosted: Thu 31 Oct 2013 05:31 am 
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I have done this recently from Australia & only paid the 2.95 per kit for postage as per the passport info.

Also if you include a nice note with the passport that includes a polite request & all the relevant phone numbers etc the good folk at Hornby/Airfix customer service will call you on the phone & arrange digital payment (Credit card etc) on the spot over the phone.

:thumb:

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