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 Post subject: Windows support ?
PostPosted: Sat 05 Nov 2011 19:16 pm 
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I had a phone call today from a gent saying he was from Windows support and that I had viruses on my computer and that if I allowed him he could fix them .I have never had this before and find it all a bit suspect anyone here had the same  :)

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PostPosted: Sat 05 Nov 2011 19:24 pm 
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Tell him to go forth and procreate. Microsoft would never call individuals making such a claim.

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PostPosted: Sat 05 Nov 2011 19:31 pm 
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We get those calls here, too, from time to time. I tell them we run Macs and they get the message.

We do, actually, have only the one Mac, and several PC/Laptops, but since they start the lies, I'm entitled :)

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PostPosted: Sat 05 Nov 2011 20:32 pm 
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Windows support.?? I´d have asked him if his sirname was Lintel  :D

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 Post subject: Re: Windows support ?
PostPosted: Sat 05 Nov 2011 22:19 pm 
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skipperjjt:382662 wrote:
I had a phone call today from a gent saying he was from Windows support and that I had viruses on my computer and that if I allowed him he could fix them .I have never had this before and find it all a bit suspect anyone here had the same  :)


It is a scam and very common, well documented in local and national press in the UK and all over Google e.g., http://www.computerworld.com/s/article/ ... port_calls

They leave the impression that they are from Microsoft but as peebeep advised, MS never call end users unsolicited. Had you taken the call to its intended conclusion your credit card would be around £130 the poorer and your card provider probably reluctant to reimburse you. The full procedure includes the 'support' person getting remote access to the PC. Of the ones I have checked after the event I haven't found any additional payloads yet , but dropping other malware on a users PC would be easy.

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PostPosted: Sat 05 Nov 2011 23:19 pm 
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Coin beat me to it, I know a few happless souls who fell foul to this scam and had to tidy up the IT mess afterwards!

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 Post subject:
PostPosted: Mon 07 Nov 2011 00:23 am 
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It has happened to me a few times however I just tell them I work for Microsoft as a technician with a major oil company and unless they are really thick they normally hang up.


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 Post subject:
PostPosted: Mon 07 Nov 2011 11:02 am 
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It happened to my sister, she allowed them to go a bit further. They asked her to connect to a website that looked like genuine micorsoft and then they ran some program that showed up lots of problems on her computer. After showing her the problems they then tried to insist that she purchased some software of them at some extortionate price which was suppossedly still 80% cheaper than retail outlets. Anyway she refused saying ther her brother (Me) could sort it out and they got very persistant and rude she ended by hanging up the phone on them without parting with any money. Anyway I cleaned up the garbage they put on the pc and checked and found nothing else to be concerned about so obviuously a scame. Wouldn't mind betting they catch a few unsuspecting people with limited knowledge and understanding of PCs.

The golden rule is if doubt refuse to go further and check your computer out with someone you can trust and remember if you didn't ask for it in the first place then its more than likely a SCAM.

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 Post subject:
PostPosted: Mon 07 Nov 2011 11:47 am 
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As I am mainly at home, the regularity at which I get these calls never ceases to amaze me. My response depends on what else I am doing at the time. If dinner is ready or if I am doing something critical such as rigging, I get as far as telling them I am really grateful for  the information, then I put the phone down - or words to that effect, more of less. If I am feeling bored, I ask them how they know as it would presumably mean they are able to access my computer without me knowing - and that is called hacking. There are numerous variations on this opening gambit, including the 'which of my computers? gambit', the Apple gambit, the 'are you from Microsoft?' gambit and others. A gambit is only sucessful if one can take control of the questioning, rather then letting them run through their script. The game is then is to see how long one can maintain the conversation before they realise they are being scammed and they put the phone down on me. Some of them are surprisingly gullible, for scammers! If they put the phone down, I claim the victory.


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 Post subject:
PostPosted: Mon 07 Nov 2011 13:16 pm 
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gerry - Agreed - its a good way to spend a few minutes of idle time.

It's usually from someone claiming to be from the 'Windows/Microsoft Support team' - They seem very reluctant to divulge which organisations 'Windows/Microsoft Support team' they belong to.

I usually ask how they linked the 'virused' computer to my telephone no - never had a satisfactory answer to that one.
Next question is 'where did you get the information about my computer from' - and point out that Microsoft claim never to divulge personal information about customer's accounts or to make cold calls to customers - they normally give up at this point.

If they are persitant I than play the  'which computer it is you want me to log in to' card - gets them confused and if they don't hang up by then I ask them if its the BBC Micro or the ZX81 - line normally goes dead about that time.

Incidentally - I never knew there where so many people called Kevin, Nigel, Tracy etc, etc,  living on the Indian subcontinent!


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 Post subject:
PostPosted: Mon 07 Nov 2011 14:41 pm 
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The telephone link conundrum is a nice addition to the gambits - possibly for the more advanced players of the game. The BBC micro is also a nice touch-  perhaps I will add the ZX380Z to my gambit repertoire next time. That should confuse anyone under 30. This could replace Mornington Crescent as a national sport.


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 Post subject:
PostPosted: Mon 14 Nov 2011 12:50 pm 
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Just had yet another one of these calls, this time I think I broke my record in getting them to hang up after about 5 minutes.
Having got the original caller totally confused when I steered her 'off script' - it was too easy so I think she must have been new to the job. After much off-mic jabbering she was replaced by another voice, presumably a supervisor, asking me how she could help me, to which I replied 'I have no idea - it was you who called me'.  This threw her into confusion for a bit and she started back at the beginning of the script.  
After a few rounds about getting reports of viruses on my computer I tried the 'link to phone no gambit' but she did not play along and started insisting the she was calling about the 'Windows Support Software' from within my 'Microsoft Operating System'.  Eventually she gave up and cut off the call after I pointed out that there was no such bit of software in the OS.

Victory to me - and I managed to lose them 5 minutes of opportunity to scam more vunerable people.  It is however only a small victory compared to the guy I read about who managed to keep them going for 30 minutes before they caved in.


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 Post subject:
PostPosted: Mon 14 Nov 2011 14:38 pm 
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The BBC (on Radio 4) ran a short feature on this scam towards the end of last week. The reporter strung them along for quite some time  - the 'how have you linked my computer to my phone number' gambit seems to be one that confound them. In the end the caller bitter complained to the reporter that he has been wasting his time! Now that's a victory. Unfortunately now that it has had BBC exposure, future users of the phone link gambit may be rumbled quite quickly, but I intend to try it anyway.


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 Post subject:
PostPosted: Mon 14 Nov 2011 15:33 pm 
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gerry:385231 wrote:
In the end the caller bitter complained to the reporter that he has been wasting his time! Now that's a victory.

Respect :D - I hope the reporter asked him who had initiated the call.


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 Post subject:
PostPosted: Thu 30 Aug 2012 15:29 pm 
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This scam seems to be carrying on unabated. I had two yesterday. The first was from 'Mark', or probably 'Mumbai Mark' to his friends. He told me that he had the individual identity code of my computer and that if I switched it on, it would confirm that his information was genuine. He gave the usual talk about how my computer had been infected then added a nice touch, saying that this would also infect other people's computers. He was presumably appealing to my sense of the 'Big Society'. He also said that he could show me all the places where my computer was infected. I let him run through his complete routine as dinner was quite some time off and I was waiting for some paint to day. When he finished, I just said 'Nonsense' and put the phone down. But about half an hour later, I was phoned again, this time by a different Windows 'support' team operative who was also eager to resolve a problem I don't have. It was the usual routine, i.e. Windows, infected, virus, blah blah blah. I congratulated the lady on her knowledge of IT and made the helpful career suggestion that she could make better use of her knowledge by working for a genuine IT company. There has been nothing so far today, but there are at least three hours to go before the Mumbai hotline is likely to start ringing again.


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 Post subject:
PostPosted: Thu 30 Aug 2012 15:57 pm 
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I had one 'Windows Support' call this morning. I just hung up, no point in wasting any time with them.

peebeep

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 Post subject:
PostPosted: Thu 30 Aug 2012 17:32 pm 
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Hang on though, peebeep, the more time you are on the phone to them the less time they have to scam someone who might fall for it. I'm sure someone said that earlier in this thread and it sounds like a great idea to me!

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PostPosted: Thu 30 Aug 2012 17:47 pm 
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Quite - it depends on whether the time spent is considered to be 'wasted' or not. If one has nothing better to do at the time, it can be thought of as a social service that prevents someone else from being scammed. The scam must work to an acceptably economic degree because they are still doing it. It will only stop when it becomes uneconomic and that will happen when it's their time (and money) that is being wasted.


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 Post subject:
PostPosted: Thu 30 Aug 2012 17:52 pm 
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PhildaFish:472792 wrote:
Hang on though, peebeep, the more time you are on the phone to them the less time they have to scam someone who might fall for it. I'm sure someone said that earlier in this thread and it sounds like a great idea to me!

If I have nowt else to do when they phone I take that approach - just try to see how many levels of the 'organisation' they go up before they realise I'm scamming them, the lose interest and hang up.

If anyone is wondering about the 'magic' id they claim to know about on your PC that confirms they are genuine, I believe it's an identifier that almost all Windows OS software stores at that script location.
Just ask them where they got the information linking you PC to your phone no and keep on insisting they tell you - tends to throw somewhat - not managed to get them to divulge it  :lol:

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PostPosted: Thu 30 Aug 2012 18:33 pm 
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PhildaFish:472792 wrote:
Hang on though, peebeep, the more time you are on the phone to them the less time they have to scam someone who might fall for it.


Sorry, but I work from home, my time is my money!

peebeep

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