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PostPosted: Tue 29 Nov 2016 17:25 pm 
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I understand the whole concept of the Customer service edit from Airfix but will they allow you to purchase spares anyway such as vehicle wheels or aircraft canopies ??

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PostPosted: Tue 29 Nov 2016 17:47 pm 
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Why not contact them and ask them :idea:

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PostPosted: Tue 29 Nov 2016 19:04 pm 
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I have bought spares from Airfix in the past. Not just plastic parts but also decals.
[also bought from Revell]

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PostPosted: Tue 29 Nov 2016 20:12 pm 
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Thank you for those replies chaps, I'll give them a call (e-mail)

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PostPosted: Tue 29 Nov 2016 21:27 pm 
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firemanjones wrote:
http://i1302.photobucket.com/albums/ag131/firemanjones1/2121e6ece3f5eff7fc76154bfcc0eeda.jpg
I do not think I could make one of these. The bottom piece is the one I received from Airfix. It very much resembles the one I received in the box with the first model. The one on the sprue is one I just purchased to do a later scheme.

I wouldn't bother to try to recreate another complete part. From what I can see, you are only missing a narrow section from what becomes the centre, rear section of the turret transparency. Instead of glueing the two transparency halves (Parts 37 and 39) to each other before fitting to the turret (Part 40), I suggest you glue the two transparency halves and gun to the turret first and fill the resulting gap with a piece of clear plastic/acetate.

Dave

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PostPosted: Wed 30 Nov 2016 01:38 am 
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I do not think plunge molding is going to work in this case. Dave, that seems like something I might try. If it doesn't work I may look for the cheapest price to get another model. This was the first plastic model I ave attempted in decades. I usually paint 54mm military figures. This was a nice change and I enjoyed building it. I appreciate everyone's imput.
I enjoyed building the first one in the early scheme so much that I purchased another to build a later scheme. I also surfed through a lot of the builds on this site to give me information and appreciate everyones posts. After I build the later scheme and finish the early one I will build the S boat. I have also researched this site on that model and appreciate all of the members sharing their past builds.


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PostPosted: Wed 30 Nov 2016 10:01 am 
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It would be good if you could introduce yourself here 8-)

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PostPosted: Sat 03 Dec 2016 18:26 pm 
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Done.


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PostPosted: Sun 08 Jan 2017 22:43 pm 
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Good evening I have just opened my clear parts from the landrover snatch and wmik kit only to find that runner d clear part 6 is short shot . I thought I would email airfix for another part . I went on there web site and found this message If your enquiry is regarding parts and spares – please note we do not currently hold stock of any Airfix spare parts.
I will be contacting them by phone tomorrow to explain the situation to see what they say . I am not very happy at the moment hope that changes tomorrow will let you all know

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PostPosted: Sun 08 Jan 2017 23:17 pm 
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May not be as bad as it seems, Andy - if Airfix are copying Revell's terminology, 'spares' mean parts they're prepared to sell without the full 9th-degree of proof that you actually bought a kit from them, in the last 10 minutes, with a pristine invoice presented in triplicate. If you can pass all the tests, it becomes a 'replacement' you need, which they may well have in a bottom drawer somewhere. What both firms seem to lack is any understanding of customer goodwill - 'service' in this context is clearly just a chore to them, that they don't see any particular reward from.

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PostPosted: Mon 09 Jan 2017 08:57 am 
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At the top of the Airfix Forums page:
"If you require any parts for your kit, please do not post on the Forum but contact our Spares Team directly."

The 'Spares Team' is a link which takes you to an email enquiry form. I have to say I did use the service just before xmas. Suffice to say I was very pleased.

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PostPosted: Mon 09 Jan 2017 14:00 pm 
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Thanks for the reply lads will give it a try tonight when i get in .

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PostPosted: Mon 09 Jan 2017 19:03 pm 
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I have now contacted the spares dept so lets see what happens hopefully a replacement

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PostPosted: Tue 10 Jan 2017 20:11 pm 
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Just a quick post, my experience of customer services was actually very good. Had an issue with pricing and incorrect discount. Had issues in the past similar to this but alternatives sites, anyway Rachel from Airfix had it sorted and refunded within 24 hours. Praise where its due.


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PostPosted: Fri 13 Jan 2017 22:02 pm 
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I have been contacted by email . They have sked me for the code on a little white sticker on the back of the box so they can check where it was purchased from . I thought this a bit of a cheek and explained to them that I purchased this item from there black Friday sales and to check my account and look at the invoice that they gave me which I have kept . it looks like they are getting a bit tighter with the spares , lets wait to see what happens next .

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PostPosted: Thu 20 Apr 2017 23:02 pm 
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I just had to order a replacement part for a broken fuselage on a Vulcan kit that I recently opened. Sent an email last Thursday evening and the replacement part arrived today. Pretty quick considering the Bank Holiday, good service I'd say!


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PostPosted: Mon 24 Apr 2017 07:03 am 
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In January I asked for a replacement set of 1/48 P-40 transparencies but was advised to try again in a few weeks as they were out of stock. I asked again earlier this month and received the complete sprue - not just the two parts I asked for - after less than two weeks. Not bad for the other side of the world!

So very much a positive experience for my first time with Airfix spares.


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PostPosted: Tue 25 Apr 2017 14:04 pm 
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They've defiently imporved, emailed last thurs, recieved a reply in less than an hour, posted the cheque to them friday and I have the parts today


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PostPosted: Wed 26 Apr 2017 21:46 pm 
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Great service today. My club voucher had apparently expired, though I didn't realise they had a date on them. Telephoned at quarter to five, got a replacement voucher at ten to and just spent it! Very happy...:-)

MtV

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